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Juan Manuel Duran Hernandez

City:

E-mail: juanma8595@gmail.com

Bogota, Colombia
Manizales, Colombia
Valencia, España

Experiences

Sept, 2021 – Sept, 2023

SAP - Digital Presales Support Specialist

Digital Store Deals & Assisted sales – Digital Commerce (e-commerce) Platform support on the software purchasing process, SAP Marketplace customer operations.
Account creation requests, data updates & platform troubleshooting using the CRM, ERP & Ticketing company tools.

Remote

Dec, 2020

Small Business Admin

Accessories store administration & HR management.

Manizales / Colombia

Apr, 2020 – Oct, 2020

Amazon Operation Services - VCS

Digital Platform support, order inquiries to internal & external clients.
Ticketing & chat customer support.

Remote

Feb, 2019 – Nov, 2019

Sitel(Foundever) - Agent, Iberia Airlines

Booking management, traffic, requests, client services and sales

Bogota / Colombia

Dec, 2016 – Feb, 2019

Inmaculada Guadalupe y Amigos S.A - Team Leader, Andres D.C

Operation and service team leader, event organization, staff scheduling and service

Bogota / Colombia

Nov, 2015 – Dec, 2016

Inmaculada Guadalupe y Amigos S.A - Operations Agent, Andres Carne de Res

Direct client services

Chia / Colombia

Experiences

About me

Business graduate, Tech savvy, detail oriented, Passionate for Sports and technology.
Customer focus, experienced in direct and remote customer relationships, service, and business analysis solutions.
Interested in innovation, data & automation, technological development, daily growth, and knowledge.

contact me

University Studies

Universitat Politècnica de València

Gestión de la Innovación, International studies

Pontificia Universidad Javeriana

Industrial Engineering. Semester Studies

Universidad Militar Nueva Granada

Business Management, Bachelor's Degree

Valencia, España
2019-2020

Bogotá, Colombia
2014-2016

Bogotá, Colombia
2016-2020

Skills / Certifications

Microsoft Office Specialist, Certification

Business intelligence (bi) - Excel & sap sac, power bi

Bot building SAP irpa, robotic process automation

Web development, basics

hubspot, inbound marketing certification

crm & ticketing tools, support

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